The data collected here is used only to analyze those crashes. This window pops up after a crash and let’s you review the information you send us, and leaves the choice to send this information up to you. You also have the option to send an automated report via the Unreal Crash Handler. A step/by/step guide on how to get this file is included on this page. Even better would be to send us a file called “dxdiag.txt” that contains information we need to help you. In case of a crash, we need detailed information on your PC. If you are experiencing technical difficulties, please email us to order to help you, we need the following from you, depending on your games-setup: Please do not run the game with high settings if your hardware is below the recommended specs. Please also check if your other device drivers are up-to-date.Are your display drivers up-to-date? If not, then please download the latest drivers from your graphics card’s manufacturer and install them.If you don’t have one installed, then Fade To Silence WILL NOT work. Please note that Fade To Silence requires a dedicated graphics adapter to run properly. Do you use a dedicated graphics card? If you use a Laptop, the chances are that your display adapter is an integrated chip Intel HD-400 or similar.Does your PC support the minimum specs recommended for Fade To Silence? Please check at the end of this article.The more information you give us to work with, the quicker we can resolve it and publish a patch.īefore you report a bug, please check the following:
Please remember: When you send an email, please include a detailed description of what happened and what you did before the crash, how long you played, if you JUST started a new game or continued a save game. So please refer to this post at that explains, in depth, how to attach files using the major email clients
There are way too many email clients in use today to cover them all in detail:
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